Cancellation & Weather Policy

Effective Date: [Insert Date]

Prestige Party Rental LLC understands that plans can change and weather can affect outdoor events. This Cancellation & Weather Policy explains how cancellations, refunds, postponements, and weather-related decisions are handled.

30-Day Cancellation Policy

Customers may cancel or move any rental up to 30 days before the original rental date for a full deposit refund.

Cancellation or rescheduling requests must be submitted by contacting Prestige Party Rental LLC directly.

Cancellations Within 30 Days

Cancellations made within 30 days of the rental date may not be eligible for a full refund unless approved by Prestige Party Rental LLC or unless unsafe weather conditions apply as described below.

Refund eligibility may depend on timing, equipment availability, preparation, delivery status, payment status, and the specific circumstances of the cancellation.

Weather Postponements

If inclement weather, high winds, storms, lightning, or unsafe conditions are expected, customers should contact Prestige Party Rental LLC as soon as possible.

Depending on weather severity, timing, and equipment type, customers may be eligible to reschedule or receive a refund if Prestige Party Rental LLC determines the rental cannot be safely completed.

Wind Policy

Inflatables and certain rental equipment may not be used during unsafe wind conditions. Prestige Party Rental LLC reserves the right to cancel, delay, stop use, or reschedule rentals when wind conditions create a safety risk.

Customers must stop use immediately if instructed by Prestige Party Rental LLC or if weather conditions become unsafe.

Rain Policy

Light rain may not automatically require cancellation. However, heavy rain, thunderstorms, lightning, flooding, unsafe ground conditions, or weather that creates safety concerns may require postponement, cancellation, delayed setup, or early pickup.

Refund Eligibility

Refunds are reviewed based on date and time of cancellation request, rental date, weather severity, equipment type, whether delivery or setup has occurred, whether the rental can be safely rescheduled, and whether Prestige Party Rental LLC cancels for safety reasons.

No refund is guaranteed once equipment has been delivered and set up unless otherwise approved by Prestige Party Rental LLC.

Rescheduling

Prestige Party Rental LLC encourages rescheduling when possible. Rescheduled dates are subject to equipment availability and scheduling capacity.

Customer Communication

Customers are responsible for monitoring weather and communicating promptly. Prestige Party Rental LLC will make final safety decisions regarding delivery, setup, equipment use, postponement, or cancellation.

Related Policies

Please also review our Terms & Conditions, Privacy Policy, SMS Terms & Conditions, Delivery & Setup Policy, and Rental Safety Rules.

Contact Us

Prestige Party Rental LLC
Email: contact@prestige-partyrentals.com
Phone: 203-444-7700