Privacy Policy
Effective Date: [Insert Date]
Prestige Party Rental LLC respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, contact us, place an order, request a quote, sign a rental agreement, or receive communications from us.
Information We Collect
We may collect your name, email address, phone number, billing address, delivery address, event date and rental details, order history, payment-related information, signed rental agreement information, customer service communications, website usage data, cookies, and analytics information.
How We Use Your Information
We use customer information to process rental orders, confirm rental details, schedule delivery, setup, and pickup, send order updates and customer support messages, send rental agreement links and reminders, process payments, prevent fraud, respond to questions, improve our website and services, and comply with legal, tax, insurance, and business obligations.
WooCommerce and Payment Processing
Our website uses WooCommerce to manage products, cart activity, checkout, customer information, and orders. Payment processing may be handled by third-party payment providers. Prestige Party Rental LLC does not store full credit card numbers on its website.
Cookies and Analytics
Our website may use cookies and similar technologies to operate the website, remember cart contents, support checkout, prevent spam, analyze traffic, and improve website performance. These technologies may include WooCommerce cookies, analytics tools, reCAPTCHA, browser cookies, and similar services.
SMS/Text Message Privacy
If you provide your mobile phone number and consent to receive text messages, Prestige Party Rental LLC may send rental confirmations, delivery updates, pickup updates, customer support messages, rental agreement reminders, weather-related updates, payment/order reminders, and review requests.
Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help.
We do not sell or share your mobile phone number with third parties for marketing purposes.
Information Sharing
We may share limited information with trusted service providers who help us operate our website, process payments, manage orders, provide communications, prevent fraud, or comply with legal obligations. We do not sell customer personal information.
Data Security
We use reasonable administrative, technical, and organizational safeguards to protect customer information. No website, payment system, or electronic communication method is completely secure, but we take reasonable steps to protect the information we collect.
Data Retention
We retain customer information as needed for order records, tax and accounting records, legal compliance, rental agreement records, insurance purposes, dispute resolution, and business operations.
Customer Rights
Customers may contact us to request access, correction, or deletion of personal information, subject to legal, accounting, insurance, and business recordkeeping requirements.
Children’s Privacy
Our services are intended for adults booking party rental equipment. We do not knowingly collect personal information directly from children.
Related Policies
Please also review our Terms & Conditions, SMS Terms & Conditions, Cancellation & Weather Policy, Delivery & Setup Policy, and Rental Safety Rules.
Contact Us
Prestige Party Rental LLC
31 Richmond Ave
New Britain, CT 06053
Email: contact@prestige-partyrentals.com
Phone: 203-444-7700